A fast efficient service is our aim. Should you need any help please email info@theethicalsilkco.com or ring +353 (0) 86 0533876.

How do I care for my silk?

Please refer to our Caring for Silk page for instructions.

Can I buy The Ethical Silk Company products in stores?

In order to keep our prices competitive we only sell direct, either through our web store or at various fairs in Ireland and UK.

Do you ship internationally?

We certainly do. We use registered post and our shipping rate is a flat rate of €6.50 per order within Rep. of Ireland and €8.60 worldwide. We do not ship to P.O. boxes.

What is the returns policy?

We are sure you will be delighted with your purchase, however if you are not entirely satisfied, please return your unused product with a note describing why you are disappointed and we will issue a full refund. When returning goods, please obtain proof of postage as The Ethical Silk Company cannot accept responsibility for items which fail to reach us. Please note The Ethical Silk Company will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.

Please bear in mind that natural silk, like all natural materials, can occasionally have a slight irregularity in it’s weave.

What are delivery & postage costs?

We use registered post and our shipping rate is a flat rate of €6.50 per order within Rep. of Ireland and €8.60 worldwide.

Items are dispatched within 3 days. Delivery is totally dependent on local postal services, but we would expect Irish or UK addresses to receive deliveries within 3 days of dispatch. For other destinations, shipping will take longer. 

Your order may be subject to import duties and/or taxes, which are levied once your package reaches your country.

The price quote for duties is determined by the destination customs authority.

What is The Ethical Silk Company's privacy policy?

The Ethical Silk Company does not disclose information to any third parties.

By providing your email you are giving The Ethical Silk Company permission to contact you with product news and special offers by email. If you would prefer not to receive communications from The Ethical Silk Company, please email info@theethicalsilkco.com or unsubscribe from the email/newsletter. 

Are my details safe?

For your security, we neither store, nor have access to your credit card numbers. When you place an order online with The Ethical Silk Company, your credit card details are in fact being sent to a remote, secure server (Stripe) which then interfaces with the banking system to complete the transaction. 

All prices are in Euro and if you are shopping from outside the Euro zone, your credit card company will convert the transaction to your local currency. 

Disclaimer

Although exceptionally rare, allergic reactions to silk can occur. The Ethical Silk Company accepts no responsibility whatsoever for any allergic reaction to it's products that may occur.

The Ethical Silk Company shall not be liable for any direct, indirect, special or consequential damages arising out of the use of this website or the reliance on information in it. The content of this paragraph and its clauses and omissions shall apply to the maximum extent permissible by applicable laws. Any rights not expressly granted herein are reserved.

The Ethical Silk Company has taken great care to ensure that the information appearing on this website is accurate and up-to-date. Bearing this in mind, the user of this website should not take the accuracy of the information for granted. None of the material included in this website is to be relied upon as a statement or representation of fact.

The Ethical Silk Company has no control over the use to which the information within this website may be put and shall not be liable for any loss or damage either direct or indirect arising out of or in connection with the use of such information. Your statutory rights remain unaffected.

The Ethical Silk Company cannot be held liable for the content of the websites to which this website links. Users of this website link to other websites at their own risk and use those websites according to the terms and conditions of use of those websites.